1. What services are available?
We provide at-home garden plant care services for residential customers. Depending on the selected service, the agreed work may include routine plant care, watering, pruning of suitable plants, removal of minor unwanted growth, plant-area tidying and other activities specifically included in the relevant service description.
The exact scope depends on the service selected and the information confirmed before the appointment.
2. Are the prices shown on the website the full service prices?
No. The prices displayed on the website are deposit amounts only, unless a service page expressly states otherwise.
The applicable service scope and any remaining balance, where applicable, will be communicated or confirmed before the relevant service is performed.
3. What does the deposit cover?
The deposit relates to the requested service and is used to administer the booking and arrange the selected service.
Payment of a deposit does not mean that every requested activity is automatically included. The applicable service description determines the scope of the booked service.
4. How do I request a service?
Select the relevant service, provide the requested booking information and submit your order through the website.
The information supplied should be accurate and sufficient for the requested service. Appointment details may require confirmation before the service is performed.
5. Is an online order automatically an appointment confirmation?
Not necessarily.
Submitting an order constitutes a request for the selected service. Appointment arrangements are subject to availability and the information required to arrange the service.
The applicable order confirmation or subsequent booking communication will establish the relevant appointment details.
6. What information do I need to provide?
Customers should provide accurate contact details, the service location, the requested service and any information reasonably relevant to access or the garden area concerned.
Additional information may be requested where it is necessary to determine whether the requested service can be arranged.
7. Do I need to provide access to the garden?
Yes. Customers are responsible for providing reasonable access to the agreed service area at the confirmed appointment time.
Where access cannot be provided, the appointment may need to be rearranged.
8. Can I change my appointment?
Requests to change an appointment should be submitted as soon as reasonably possible.
Changes are subject to availability. Where a change affects the agreed service or appointment arrangements, revised details may need to be confirmed before the service takes place.
9. Can I cancel my service?
Cancellation is possible subject to the applicable contractual terms and mandatory German and European consumer protection legislation.
Where a statutory right of withdrawal applies, it will be handled in accordance with the applicable legal requirements.
10. Do consumers have a statutory withdrawal right?
For eligible consumer contracts concluded online, a statutory withdrawal right may apply.
Where a customer expressly requests that a service begin during the applicable withdrawal period, specific statutory requirements may apply to the commencement of the service and to any corresponding payment obligations.
Further information is provided in the Terms and Conditions and Cancellation and Refund Policy.
11. What happens if I request the service to start during the withdrawal period?
Where legally required, the customer will be asked to expressly request that the service begin before expiry of the withdrawal period and acknowledge the applicable legal consequences.
If the statutory requirements for withdrawal during the service period are met, the applicable provisions of German and European consumer law will apply.
12. What happens if garden conditions differ from the information provided?
The service is arranged according to the information supplied during booking and the actual conditions found at the service location.
If material differences affect the agreed work, the service scope may need to be adjusted, postponed or rescheduled.
Any material change to the agreed service will be handled in accordance with the applicable contractual terms and law.
13. Will every plant receive the same type of care?
No. Garden plants and service requirements vary.
The activities performed depend on the selected service, the condition of the relevant plants and the work included in the agreed service scope.
14. Can you guarantee a particular plant result?
No particular growth, flowering, appearance or long-term plant condition is promised unless expressly included as a specific contractual service obligation.
Plant conditions can be affected by seasonal conditions, weather, soil, watering, previous maintenance and other circumstances outside the agreed service scope.
15. What if I request work that is not included in my selected service?
Additional work is not automatically included.
If a requested activity falls outside the stated service scope, it may require separate confirmation before it is carried out.
16. What happens if the appointment cannot proceed as arranged?
If access cannot be provided, the site conditions materially differ from the information supplied, or the agreed work cannot reasonably be carried out as planned, the appointment may be adjusted or rescheduled.
Any applicable cancellation or refund consequences will be determined in accordance with the contractual terms and mandatory consumer rights.
17. How are refunds handled?
Refund requests are handled according to the applicable Cancellation and Refund Policy and mandatory German and European consumer protection law.
Where a statutory withdrawal right applies, the relevant statutory refund rules will apply.
18. How can I contact you?
For service enquiries, booking questions, appointment matters or other customer support requests, please contact:
Gardencarecraft
Email: content@gardencarecraft.com
Telephone: +49 1702865590
Address: Birkenallee 104/106, 49076 Osnabrück, Germany
Website: www.gardencarecraft.com
We aim to respond to enquiries within a reasonable period.
19. Where can I find further information?
Further information concerning contractual terms, personal data and cancellations is available in the relevant sections of this website, including the Terms and Conditions, Privacy Policy and Cancellation and Refund Policy.
Mandatory consumer rights under applicable German and European law remain unaffected.