This Cancellation and Refund Policy applies to at-home garden plant care services requested through www.gardencarecraft.com.
1. Service and Deposit
The prices displayed on the website are deposit amounts only, unless the relevant service page expressly states otherwise.
The deposit relates to the requested service and appointment arrangements. It should not be understood as the complete service price unless expressly stated.
Where a remaining balance applies, the applicable amount and payment arrangements will be communicated or confirmed before the relevant service is carried out.
2. Service Booking Process
The service process generally follows these steps:
- The customer selects a service.
- The customer provides the required booking and contact information.
- The applicable deposit is paid.
- The service request and appointment details are reviewed.
- The appointment and applicable service scope are confirmed.
- The agreed service is carried out at the stated location.
- The appointment is completed according to the confirmed service scope.
An online order does not by itself mean that every requested activity is included. The applicable service description and confirmed booking information determine the agreed scope.
3. Customer Cancellation
Customers wishing to cancel an appointment should contact us as soon as reasonably possible using:
Email: content@gardencarecraft.com
Telephone: +49 1702865590
Cancellation requests will be handled according to the applicable contractual terms and mandatory German and European consumer protection legislation.
Where a statutory withdrawal right applies, the customer may exercise that right in accordance with the applicable legal requirements.
4. Rescheduling
Customers may request an alternative appointment date by contacting us as soon as reasonably possible.
Rescheduling is subject to availability. A new appointment becomes effective only after the revised arrangements have been confirmed.
Where a requested change materially affects the agreed service, the service scope or applicable charges may need to be reviewed before the revised appointment is confirmed.
5. Statutory Withdrawal Rights
For eligible consumer contracts concluded online, a statutory withdrawal right may apply under German and European consumer law.
Where the customer requests that the service begin before expiry of the applicable withdrawal period, the legally required express request and acknowledgement will be obtained where applicable.
If the service has been fully performed before the withdrawal period expires following the customer’s express consent and fulfilment of the applicable statutory requirements, the withdrawal right may expire in accordance with German law.
Where a service has partially commenced following the customer’s express request during the withdrawal period, the statutory rules concerning payment for the proportion of the service already performed may apply.
6. Refunds Following a Statutory Withdrawal
Where a valid statutory withdrawal applies, refunds will be handled in accordance with the applicable German and European legal requirements.
Where a refund is legally due, amounts received will generally be returned using the applicable payment method and within the statutory period.
Where the law permits an amount relating to services already performed to be retained or deducted, the applicable statutory rules will determine the amount.
7. Cancellation Before the Service Begins
Where a customer cancels before the service begins, the applicable refund will depend on the reason and timing of the cancellation, the contractual terms and any mandatory statutory rights.
Where no statutory right requires a different result, any refund or retention of the deposit will be determined according to the applicable cancellation terms communicated to the customer.
8. Appointment Cannot Proceed
If the agreed service cannot reasonably proceed because the customer cannot provide access to the relevant garden area, the appointment information is materially inaccurate, or the actual site conditions materially differ from the information provided, the appointment may need to be postponed, adjusted or cancelled.
Any resulting refund or further charge will be handled in accordance with the applicable contractual terms and mandatory consumer protection legislation.
9. Service Scope and Additional Work
The refund policy applies to the service included in the confirmed booking.
Activities outside the agreed service scope are not automatically included.
If additional work is requested, the relevant scope and any applicable amount will be communicated and confirmed before the additional work is carried out where required.
10. Service-Related Concerns
If a customer considers that the agreed service has not been carried out in accordance with the confirmed service scope, the customer should contact us promptly and provide the relevant booking information together with a description of the issue.
The matter will be reviewed against the confirmed service scope and applicable contractual requirements.
Where a remedy, repeat service, price adjustment or refund is required under applicable law or the agreed contract, it will be handled accordingly.
11. Plant and Garden Conditions
Garden and plant conditions can vary according to season, weather, soil, watering conditions, previous maintenance and other circumstances.
A refund is not automatically due merely because a plant subsequently changes in appearance, growth or condition where the agreed service itself was carried out according to the confirmed scope.
Mandatory statutory rights and any express contractual service obligations remain unaffected.
12. Refund Processing
Where a refund is approved or legally required, it will be processed within the applicable statutory or agreed period.
Customers may be asked to provide sufficient order information to identify the relevant booking and process the request correctly.
13. Contact Information
For cancellation, rescheduling or refund enquiries, please contact:
Gardencarecraft
Email: content@gardencarecraft.com
Telephone: +49 1702865590
Address: Birkenallee 104/106, 49076 Osnabrück, Germany
Website: www.gardencarecraft.com
14. Consumer Protection
Nothing in this Cancellation and Refund Policy excludes, restricts or limits any mandatory consumer rights available under applicable German or European law.
Where mandatory statutory provisions apply, those provisions shall prevail.