This Service Delivery Policy explains how at-home garden plant care services are arranged and carried out following an order placed through www.gardencarecraft.com.
1. Service Operation
All services offered through the website are provided directly by Gardencarecraft.
Services are arranged according to the selected service description, the information provided during booking and the appointment details confirmed with the customer.
2. Service Booking Process
The service process generally follows these steps:
Step 1 – Select a Service
The customer selects the required garden plant care service from the available options on the website.
Step 2 – Submit Booking Information
The customer provides the requested contact details, service location and other information relevant to the requested service.
Step 3 – Pay the Deposit
The amount displayed on the website is a deposit only, unless the relevant service page expressly states otherwise. The displayed deposit should not be treated as the complete service price.
Step 4 – Service Confirmation
The submitted request and relevant service information are reviewed. Appointment details, service scope and any applicable remaining balance will be confirmed where required before the service is performed.
Step 5 – Attend the Service Location
The service is arranged for the confirmed appointment time and location. The customer must provide reasonable access to the agreed garden area.
Step 6 – Carry Out the Agreed Service
The agreed garden plant care activities are carried out according to the selected service and the conditions present at the service location.
Step 7 – Service Completion
Once the agreed activities have been completed, the service appointment is treated as completed, subject to any applicable contractual rights or statutory consumer rights.
3. Service Scope
The activities included in each appointment are determined by the relevant service description and booking confirmation.
Depending on the selected service, the agreed activities may include routine plant care, watering, pruning of suitable plants, removal of minor unwanted growth, plant-area tidying and other garden-care activities expressly included in the service description.
Requests outside the agreed scope may require separate confirmation before they are carried out.
4. Appointment and Access
Customers must provide accurate information concerning the service location and ensure reasonable access to the agreed garden area at the confirmed appointment time.
If access cannot be provided, or material site conditions differ from the information supplied during booking, the appointment or service scope may need to be adjusted or rescheduled.
5. Service Timing
The service date and approximate appointment arrangements will be confirmed according to availability.
The actual duration of an appointment may vary depending on the selected service, the agreed scope and the conditions at the service location.
Any agreed appointment period will be communicated to the customer before the service is carried out where required.
6. Service Conditions
Garden and plant conditions may vary due to season, weather, soil conditions, watering conditions, previous maintenance and other circumstances.
The service is therefore carried out according to the condition of the garden and plants at the time of the appointment and within the agreed service scope.
No particular plant growth, flowering, appearance or long-term condition is promised unless expressly included as a specific contractual obligation.
7. Additional Work
Activities not included in the selected service are not automatically included in the appointment.
Where additional work is requested, the relevant scope and any additional amount must be communicated and agreed before such work is carried out, where required by applicable law.
8. Deposit and Remaining Balance
The website prices are deposit amounts only.
Where a remaining service balance applies, the applicable amount and payment arrangements will be communicated or confirmed before the relevant service is performed.
The deposit and any other amounts are subject to the applicable order terms and mandatory German and European consumer protection legislation.
9. Rescheduling
Customers who need to change an appointment should contact us as soon as reasonably possible.
Rescheduling requests are subject to availability. A revised appointment will only take effect once the new arrangements have been confirmed.
Any applicable cancellation or rescheduling consequences will be handled in accordance with the applicable contractual terms and mandatory statutory rights.
10. Cancellation and Withdrawal Rights
Cancellation requests are handled in accordance with the applicable Terms and Conditions and Cancellation and Refund Policy.
Where a statutory withdrawal right applies to an online consumer contract, the applicable German and European legal requirements will apply.
Where the customer expressly requests that a service begin during the applicable withdrawal period, the statutory requirements concerning commencement of the service and any corresponding payment consequences will apply.
11. Service Completion
The service is considered completed when the activities included in the confirmed service scope have been carried out or when the appointment otherwise ends in accordance with the agreed service arrangements.
Completion of a service does not constitute a promise of a particular future condition of any plant or garden.
12. Customer Responsibilities
Customers are responsible for providing:
- accurate booking and contact information;
- the correct service location;
- reasonable access to the agreed garden area;
- relevant information concerning the requested service;
- timely communication of any circumstances that may materially affect the appointment.
Failure to provide relevant information or access may affect the ability to carry out the agreed service as scheduled.
13. Contact
For questions concerning service delivery, appointments or booking arrangements, please contact:
Gardencarecraft
Email: content@gardencarecraft.com
Telephone: +49 1702865590
Address: Birkenallee 104/106, 49076 Osnabrück, Germany
Website: www.gardencarecraft.com
We aim to respond to service enquiries within a reasonable period.
14. Statutory Rights
Nothing in this Service Delivery Policy excludes or restricts mandatory rights available to consumers under applicable German or European law.
Where statutory consumer rights apply, those rights shall prevail over any inconsistent contractual provision.